Refunds & Exchanges
At Natural Shade Taylor Made, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns:
- You have 14 days from the date of purchase to request a return or refund.
- To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
- Custom-made or personalized items are not eligible for returns unless they arrive damaged or defective.
Refunds:
- Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges:
- If you received a defective or damaged item, we will happily replace it at no additional cost. Please contact us within 7 days of receiving the item to arrange for an exchange.
Non-Refundable Items:
- Gift cards
- Sale items
- Custom and personalized products (unless damaged or defective)
Shipping Costs:
- Original shipping costs are non-refundable.
- For returns, the customer is responsible for covering the return shipping fees, unless the item is defective or damaged.
How to Initiate a Return or Refund: To start a return or refund, please contact us at support@naturalshadetaylormade.com with your order number and reason for return. Our customer support team will guide you through the process.
Natural Shade Taylor Made reserves the right to amend this policy at any time.